Refund policy

Refund & Final Sale Policy

REFUNDS, RETURNS & FINAL SALE

Thank you for shopping with Moon & Mini’s Co.! 💜 Because many of our products are mystery-based, personalized, and/or curated specifically for each customer, all Mystery Scoops, Specialty Capsules, Curated Boxes, Founding Dreamer Boxes, and other mystery or customized products are final sale.

MYSTERY & CURATED ITEMS

Part of the magic of Moon & Mini’s Co. is the surprise! Customer preferences, favorite colors, requested vibes, “Top Picks,” and “No-Thank-Yous” are used to help guide the curation of your order, but they do not guarantee specific products, colors, styles, brands, or items.

Receiving an item that is not your personal favorite, receiving an item different from one shown in promotional content, or not receiving a specific hoped-for item is not considered a defect and does not qualify for a return or refund.

ORDER CHANGES & CANCELLATIONS

If you need to request a change or cancellation, please contact Moon & Mini’s Co. as soon as possible. Because orders may begin being curated shortly after purchase, changes or cancellations cannot be guaranteed once order preparation has begun.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 5 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and, when appropriate, offer a replacement, refund, store credit, or another reasonable resolution. Please do not discard damaged items or packaging until we have responded to your request.

LOST OR MISSING PACKAGES

If tracking shows that your package has not been delivered or appears to be lost in transit, please contact us so we can help review the shipment and determine the appropriate next steps.

If tracking shows the package as delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors, and with the shipping carrier. Please contact us if you still cannot locate it.

REFUNDS

When a refund is approved, it will be issued to the original payment method whenever applicable. Processing times after a refund is issued vary by bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

Questions? Please contact Moon & Mini’s Co. through our Contact page or at moonandminis@gmail.com.